Accessibility

Statement of Commitment

Ashley Homestore Atlantic is committed to meeting the accessibility needs of people with disabilities to ensure equal opportunity and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under the accessibility laws.

Providing Goods and Services to People with Disabilities

Ashley Homestore Atlantic is committed to excellence in serving all customers, including people with disabilities.

Assistive Devices

We will ensure that our staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our store.

Communication

We will communicate with people with disabilities in ways that take into account their disability. Ashley Homestore Atlantic will provide, on request, information in an accessible format or with communication supports to people with disabilities.

We will also meet internationally recognized Web Content Accessibility Guidelines (WCAG) 2.0 Level AA website requirements in accordance with accessibility laws.

Service Animals

We welcome people with disabilities and their service animals. Service animals are allowed in the areas of our premises that are open to the public.

Support Persons

All support persons are welcome on the premises. Ashley Homestore Atlantic will recognize that persons disabled by barriers and their support person ought to be permitted to enter the premises together and that the person disabled by the barrier ought to be able to have access to the support person at all times while on the premises.

Accessibility Features

Ashley Homestore Atlantic will meet the requirement of maintaining accessibility features so that they are available for use as intended (e.g., keeping aisles and entryways clear of clutter and ensuring any automatic door openers, if they exist, are in good working order). Elevators are provided in the lobby to access our store level.

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, such as an automatic door system not working, Ashley Homestore Atlantic will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

The notice will be placed outside or inside the store, depending on the disruption.

Employment

We will notify employees, potential hires, and the public that accommodations can be made during recruitment and hiring.

We will notify employees that supports are available for those with disabilities. We have developed individual accommodation plans for employees.

Where needed, we will provide customized emergency information to help an employee with a disability during an emergency.

Training for Staff

Ashley Homestore Atlantic will provide training to employees, volunteers, and others who deal with the public or other third parties on their behalf. Individuals in the following positions will be trained: Customer Service Representatives, Sales Professionals, Store Administration Managers, Sales Managers, and Store Managers. This training will be provided to staff within their three-month probationary period.

Feedback Process

Customers who wish to provide feedback on the way Ashley Homestore Atlantic provides goods and services to people with disabilities can:

• Directly speak to the Store Manager; or

• Choose a contact option from our Contact page, and we will get back to you within 5 business days.